1. How long will my order take to arrive?
Each piece is carefully handcrafted and personalized with attention to detail.
Processing times may vary depending on the product type:
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Personalized items: 2–4 business days (3–4 during high-demand seasons).
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Non-personalized items: 1–2 business days (2–3 during high-demand seasons).
Shipping time depends on the selected method:
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Standard Shipping: 3–7 business days.
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Expedited Shipping: 2–3 business days (extra fee).
Please note: delivery times may vary depending on the season and the shipping carrier.
2. Can I personalize my order?
Yes, you can! 🎨
We offer an integrated app that allows you to upload your own photos or names directly during checkout.
For example, if you order a pack of 3 magnets, the system will allow you to upload exactly 3 images, ensuring your designs are processed accurately and efficiently.
3. What if my product arrives damaged?
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Email us at:
📧 support@luxememoryco.com or info@luxememoryco.com
Include your order number and clear photos of the damaged item.
We’ll send a replacement or provide a suitable solution as soon as possible.
4. Do you accept returns or exchanges?
Because all our items are custom-made and personalized, we do not accept returns or exchanges, except in the following cases:
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The product arrived damaged.
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There was a production mistake on our end.
Please double-check all personalization details before completing your order.
5. Where do you ship from?
All orders are shipped from the United States, specifically from:
📍 430 Prairieview Dr, Apt L, Gillette, WY 82716, USA
Some large or wholesale orders may be fulfilled directly by our production partners.
6. Do you offer wholesale or bulk orders?
Yes, we do! 💼
We provide special pricing and customization options for large, corporate, or gift orders.
Visit our Bulk Orders / Wholesale page or contact us at info@luxememoryco.com to request a personalized quote.
📦 Shipping Policy (Summary)
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Processing Time: 2–4 business days (personalized)
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
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Free Standard Shipping on orders over $75 USD