Terms of service

📜 Terms of Service

Last updated: September 22, 2025

Welcome to Luxe Memory Co. These Terms of Service (“Terms”) govern your use of our website and services (the “Services”). By accessing or purchasing from our store, you agree to these Terms.

1. Eligibility

  • You must be at least 18 years old to use our Services.

  • By placing an order, you confirm that all information provided is accurate and complete.

2. Products

  • We specialize in personalized magnets and related custom products.

  • Please review your personalization details carefully before placing your order.

  • Luxe Memory Co is not responsible for errors in the information you submit.

3. Orders and Payments

  • Orders are confirmed once payment is received.

  • We accept major credit cards, debit cards, and other methods shown at checkout (including Klarna and Afterpay where available).

  • All prices are listed in USD unless otherwise specified.

4. Shipping and Delivery

  • We currently ship within the United States and may expand internationally in the future.

  • Delivery times are estimates and may vary by carrier or location.

  • Luxe Memory Co is not responsible for delays caused by carriers or customs.

5. Returns and Refunds

  • Personalized products: no returns or refunds unless the item arrives damaged or with a production error.

  • Non-personalized products: returns accepted within 30 days if unused and in original condition.

  • For more details, see our full 📜 Return & Refund Policy.

6. Customer Responsibilities

  • You confirm you own or have rights to any images or designs submitted.

  • You must not upload illegal, offensive, or explicit content.

  • Luxe Memory Co reserves the right to refuse orders that violate these terms.

7. Intellectual Property

  • All logos, product designs, and content are the property of Luxe Memory Co.

  • You may not copy, reproduce, or distribute them without permission.

8. Limitation of Liability

  • To the maximum extent permitted by law, Luxe Memory Co shall not be liable for indirect, incidental, or consequential damages from your use of the Services.

9. Changes to the Terms

  • We may update these Terms from time to time.

  • Updates will be posted here with a new “Last updated” date.

10. Contact Us

📧 info@luxememoryco.com
📍 430 Prairieview Dr, Apt L, Gillette, WY 82716, USA