Refund policy

📜 Return & Refund Policy 

Last updated: September 22, 2025

1. Personalized Products
   We do not accept returns or exchanges for personalized items, unless the product arrives damaged or with a manufacturing defect.

2. Reporting Issues
   Customers must contact us within 7 days of delivery to report any damage or defect. We will provide a replacement at no additional cost.

3. Non-Personalized Products
   If we ever offer standard, non-personalized items, they may be returned within 30 days of delivery, provided they are unused and in their original packaging.

4. Shipping Costs
   Original shipping fees are non-refundable. Customers are responsible for return shipping unless the product arrived damaged or defective.

5. Contact Information
   For return requests, please email us at:
   📩 info@luxememoryco.com
   📩 support@luxememoryco.com (customer support)