Privacy policy

📜 Privacy Policy 

Last updated: September 22, 2025

At Luxe Memory Co (“we”, “our”, “us”), we operate this website and online store (the “Services”) powered by Shopify. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit, use, or make a purchase through the Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following information depending on your interaction with the Services:

  • Contact details: name, email, phone number, billing & shipping addresses.

  • Payment information: card and transaction details (processed securely by providers; we do not store card numbers).

  • Account information: username, password, preferences.

  • Order & usage data: items viewed, added to cart, purchased, returned, cancelled; browsing/device/IP/cookies.

  • Communications: information shared when contacting support.

  • Custom content: photos, names, or text submitted for personalized products.

2. How We Use Your Information

Your data may be used to:

  1. Process orders, shipping, returns, and support.

  2. Manage accounts and personalize experiences.

  3. Communicate with you about purchases or accounts.

  4. Improve the Services and prevent fraud.

  5. Send marketing emails (only with your consent; you may unsubscribe anytime).

  6. Comply with legal obligations and enforce our terms.

3. Uploaded Photos (Custom Orders)

  • Used only to produce and deliver your custom product.

  • Never sold, reused, or shared.

  • Stored securely and deleted after order completion, unless you consent to keep them for future reorders.

4. Cookies & Analytics

  • Shopify and third parties use cookies for performance, personalization, and ads (according to your preferences).

  • You may manage cookie settings directly in your browser.

5. Sharing of Information

We may share data with:

  • Shopify and trusted service providers (payments, shipping, storage, analytics).

  • Business partners for advertising (if permitted by law and your consent).

  • Authorities or third parties where legally required or during business transfers (e.g., merger).

6. Relationship with Shopify

Our Services are hosted on Shopify, which may process data to deliver and improve its services (including cross-merchant features). For details, see Shopify’s Consumer Privacy Policy.

7. Children’s Data

  • Our Services are not intended for minors.

  • If a child’s data was collected, parents/guardians may contact us for deletion.

8. Security & Retention

  • We apply safeguards, but no system is 100% secure.

  • Data is retained only as long as necessary for Services, legal obligations, or dispute resolution.

9. Your Rights

Depending on your location, you may have rights to:

  1. Access, correct, or delete your personal information.

  2. Request data portability.

  3. Opt out of targeted advertising or “sharing” of personal data.

We honor Global Privacy Control (GPC) signals.

📩 To exercise rights, contact us at: support@luxememoryco.com

10. International Transfers

  • Your data may be processed outside your country.

  • We use safeguards such as Standard Contractual Clauses when required.

11. Changes to This Policy

We may update this Policy periodically. Updates will be posted with a revised “Last updated” date.

12. Contact Us

Luxe Memory Co
📩 info@luxememoryco.com (general inquiries)
📩 support@luxememoryco.com (privacy/data requests)
📍 430 Prairieview Dr APT L, Gillette, WY 82716, USA